River Valley Ice Cream Ride Cancellation Policy

 

Of course, we hope that everyone who registers for the River Valley Ice Cream Ride will be able to participate.  However, we understand that life happens and sometimes even the best plans must be changed.  We also recognize that producing an event like the River Valley Ice Cream Ride requires a lot of pre-planning and advance commitments to caterers and other suppliers.  Therefore, we have attempted to develop a cancellation policy that balances the risks for our riders and our business.  In addition, we point out that this is a charitable fundraiser and that all proceeds go to support valuable work in our local communities;

 

Cancellations More Than 30 Days Prior to the Ride

Submit a written cancellation (email is fine) more than 30 days prior to the ride for a refund minus a $10 cancellation fee for rider registration.

 

Cancellations Less Than 30 Days But More Than 7 Days Prior to the Ride

Submit a written cancellation (email is fine) less than 30 days but more than 7 days prior to the ride for a refund minus a $25 cancellation fee for rider registration.  

 

Cancellations Less Than 7 Days Prior to the Ride

No refunds are available for cancellations less than 7 days prior to the ride.  Sorry, no exceptions!  Please know that your contribution is going to support stronger local economies, more productive agricultural lands and safer cycling in the Connecticut River valley.  Credits for future events are not offered.

 

Transfers and Openings

Transfers may be accepted if space is available.  A waiting list will be initiated when the registration for the River Valley Ice Cream Ride reaches capacity.  If a spot opens up because of cancellations, individuals will be offered a chance to register in the order in which they signed up on the waiting list.

 

Submitting Cancellations

Please submit cancellation requests to: gary@riversedgecycling.com or send a letter to:

 

River’s Edge Cycling

312 Falls Rd

Sunderland, MA    01375

Phone (413) 824 2041

 

All refunds will be processed through the credit card you used when registering or a check will be mailed to the customer.